2024

Terms & Conditions

We're excited to embark on this journey with you and support your business growth. Below are some friendly terms and conditions to ensure a smooth and enjoyable experience with our platform:

1. Services Overview

At DOJODIGI, we're committed to streamlining your business operations with our comprehensive platform. Our services include automation, workflows, email marketing, website creation, funnels, social media management, reputation management, live web-chat, omni-channel inbox, CRM, appointment management, membership & course builder, payments & invoicing, automation services and more, all integrated into one user-friendly system. DOJODIGI replaces the need for 21+ other software applications, saving you money, time, and effort.

We are: DOJODIGI by Magnolia Enterprises PTE. LTD.

You are: a visitor to a website owned by us and/or a customer of ours

2. Definitions

“User” or "Client" means any individual or entity using our services.

“Our Website” means the entire computing hardware and software installation that supports our website.

“Services” means any of the services we offer on our website, including updates and support services.

“Content” means any material published on our website by us or any third party with our consent.

“Material” means Content of any sort posted by you on our website.

3. Our Contract With You

3.1. These terms and conditions apply to all users of our website and buyers of our Services.

3.2. We accept your order through email confirmation, at which point our contract is formed.

3.3. We may change these terms from time to time. The terms applicable are those on our website at the time of your order.

3.4. Any non-website payment arrangements will also be governed by these terms as applicable.

3.5. If we owe you money from refunds etc, we will credit your payment method within 15 days of your order.

4. Your Account With Us

4.1. You agree to provide and maintain accurate, up-to-date information about yourself.

4.2. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

4.3. Notify us immediately if you believe your account has been accessed without authorization.

4.4. You agree to use our services responsibly and in compliance with our terms.

4.5. You agree to maintain the confidentiality of your account details and restrict access to authorized users only.

4.6. You agree to ensure that any content you upload does not infringe on the rights of others or violate any laws.

4.7. DOJODIGI’s services may integrate with third-party platforms for added functionality. Users are responsible for ensuring compliance with applicable third-party terms, policies, and regulations. DOJODIGI is not liable for any issues, disputes, or breaches arising from the use of third-party services in conjunction with DOJODIGI’s platform.

4.8. You agree to maintain the confidentiality of any proprietary or confidential information received from DOJODIGI, including technical documentation, internal data, or business strategies, and will not disclose or use such information for purposes outside the scope of this agreement.

4.9. You agree to comply with all applicable laws and DOJODIGI’s acceptable use policies. DOJODIGI reserves the right to terminate service immediately in cases of non-compliance or misuse of the platform, without refund."

4.10. User Contributions(content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to DOJODIGI directly) are considered non-confidential and non-proprietary. You grant DOJODIGI and its service providers the right to use, reproduce, modify, perform, display, and distribute User Contributions solely for the purpose of fulfilling DOJODIGI’s operational needs and obligations under these Terms. DOJODIGI will not disclose User Contributions to third parties beyond what is necessary to operate or improve the platform.

4.11. You accept full responsibility for the legality, accuracy, and appropriateness of the content you upload or post, including compliance with copyright and intellectual property laws.

4.12. You acknowledge the inherent security risks of internet and telecommunications networks. DOJODIGI is not liable for data loss, interception, or modification during transmission over the internet or third-party telecommunications networks.

4.13. DOJODIGI is committed to ensuring all services comply with the Personal Data Protection Act (PDPA) of Singapore and other applicable local regulations. Users agree to uphold PDPA standards when using the platform and handling client information.

4.14. By registering for DOJODIGI, users consent to receive all legal notices, updates, and communications electronically, sent to the email address provided upon registration. DOJODIGI will never request confidential information, such as account numbers or passwords, via email. Please report any suspicious communications immediately.

5. Price, Payment, and Service Provision

5.1. Prices may change, and services will not be provided until you confirm any new price.

5.2. You agree to pay the monthly/annual charge for services from your provided payment method.

5.3. Payments are billed in advance monthly/annually & automatically without your further consent.

5.4. Services may be provided by email, download, or as explained on our website.

5.5. If services are delayed, we will notify you of the likely provision date.

5.6. You may cancel your subscription at any time, but please note that refunds are not available for fees paid to DOJODIGI. Upon cancellation, you will retain access to the services until the end of your current billing cycle. Please allow up to 3 working days for the cancellation to be processed. If the cancellation request is processed after the next billing cycle has started, we will not be able to refund the charges for that cycle.

5.7. We may change service provision, and you will be notified by email or on our website.

5.8. If service changes affect you and you do not take required action, we may terminate services without notice.

5.9. Services are for your personal use and cannot be shared or used by others.

5.10. We strive to maintain continuous website access, but downtime for maintenance or reasons beyond our control does not entitle refunds. Our services may integrate with third-party providers. We are not liable for interruptions or issues caused by third-party services.

5.11. Standard additional fees apply for email and text services on a pay-per-use basis. Premium features like our AI features(generative AI, conversational AI, workflow AI, GPT-powered automation actions) also incur an additional pay-per-use charge.

5.12. DOJODIGI reserves the right to adjust service prices periodically. Users will be notified of any price changes at least 30 days in advance of the new billing cycle. Continued use of the service constitutes acceptance of the revised pricing.

6. Foreign Taxes, Duties, and Import Restrictions

We are not responsible for foreign laws and taxes. Ensure lawful import and use of our services and pay any associated duties and taxes.

7. System Security

7.1. Do not violate website security.

7.2. Do not use software tools to extract website data.

7.3. Understand such violations may result in termination of services and/or prosecution.

7.4. While we employ security measures to protect your data, we are not liable for breaches beyond our control. Users should implement their own security measures.

7.5. Users are responsible for ensuring their use of our services complies with all applicable laws and regulations. We are not liable for any legal issues arising from the user's use of our services.

7.6. While DOJODIGI implements industry-standard security measures to protect user data, we cannot guarantee complete security from unauthorized access, data theft, or breach. DOJODIGI’s liability in the event of a data breach is limited to taking commercially reasonable steps to mitigate the breach. DOJODIGI will not be liable for consequential, indirect, or special damages arising from any breach.

8. Acceptable Usage

8.1. Do not post copyrighted works, commercial media, illegal material, unlicensed software, or software promoting illegal activities.

8.2. Do not use services for spamming or harassment.

9. Confidential Information and Intellectual Property Rights

9.1. Keep our confidential information safe.

9.2. We will defend our intellectual property rights.

9.3. You may not copy, modify, or exploit our content except for personal use.

9.4. Use our brand, trademarks or content on your website or platform requires prior approval from us.

9.5. You may download content for personal use, maintaining copyright notices.

10. Your Email Address

10.1. Ensure your email address does not infringe third-party rights.

10.2. We may suspend email addresses violating third-party rights.

10.3. We are not liable if required to stop using an email address by court order.

11. Indemnity

You indemnify us against third-party claims arising from your website use, material posting, or infringement of rights.

12. Materials

12.1. You warrant ownership of posted material and accept responsibility for it.

12.2. You warrant material ownership and accuracy.

13. Dissatisfaction with the Services

Contact us immediately if dissatisfied, detailing the issue, discovery date, failure result, and suggested resolution via email at [email protected] or mail in to our mailing address at 60 Paya Lebar Road #07-54 SINGAPORE 409051.

14. Disclaimers

14.1. DOJODIGI reserves the right to improve, change, modify or discontinue any part of the platform, including services or features, at any time without notice. DOJODIGI shall not be liable to users or third parties for any modifications, changes in pricing, or discontinuation of the platform.

14.2. Content may have inaccuracies or errors; notify us of any you find.

14.3. We provide no warranty on service adequacy, content truth, merchantability, or fitness for purpose.

14.4. We are not liable for linked website content or related loss or damage.

14.5. We are not liable for special, indirect, or consequential loss or damage from website or service use.

14.6. Our liability is limited to the service value.

14.7. For free trials, you will be charged on the day after trial expiry unless you choose to cancel your subscription before the trial period ends.

14.8. DOJODIGI’s platform utilizes industry-standard third-party infrastructure and systems to deliver high-quality service and security. Specific infrastructure and data handling processes are implemented through DOJODIGI’s integration with this technology.

14.9. DOJODIGI makes no guarantees regarding the profitability or financial success of your business through the use of the platform or services. DOJODIGI provides tools to streamline and support business operations but is not responsible for any business opportunities or outcomes achieved using the platform.

14.10. DOJODIGI is provided on an 'as-is' and 'as-available' basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Use of DOJODIGI is at the user’s risk, and DOJODIGI is not responsible for any damage resulting from use of the platform or services.

14.11. DOJODIGI makes no warranty that the platform will meet specific user requirements, operate uninterrupted or error-free, or that results obtained from using the platform will be accurate or reliable. DOJODIGI also does not guarantee the availability of any future features or enhancements.

14.12. DOJODIGI disclaims all responsibility for transactions or interactions conducted through third-party services integrated with the platform. Any warranties for third-party services are solely provided by those third parties.

14.13. DOJODIGI may offer early access to beta features or products, which are provided 'as-is' without warranties or service commitments. Access to beta features may be terminated at any time, and DOJODIGI shall not be liable for any issues arising from the use of beta features.

14.14. DOJODIGI’s AI features are built upon reliable third-party infrastructure. While we strive for accurate, secure, and responsive services, users acknowledge that certain functionalities may be contingent upon third-party systems outside of DOJODIGI’s direct control.

15. Miscellaneous Provisions

15.1. Email communications are contractually binding.

15.2. Free services have no contractual obligations.

15.3. No third-party rights are conferred by this agreement.

15.4. Invalid terms are modified to remain lawful and binding.

15.5. No waiver of rights is implied by delayed or partial exercise.

15.6. Disputes should be mediated before arbitration or litigation.

15.7. We are not liable for obligations breached due to uncontrollable causes or third-party risk.

15.8. This agreement is governed by the laws of the Republic of Singapore.

15.9. We may update these terms; changes will be communicated promptly.

15.10. All official notices will be sent in writing via email to the address you provided during registration. Notices are considered effective upon receipt. DOJODIGI will use email as the primary means of communication for updates to terms, service-related information, and compliance notifications. DOJODIGI will not request sensitive information like account credentials over email, and users are advised not to respond to suspicious requests. Report any suspicious emails to [[email protected]].

16. Artificial Intelligence (AI) Ethics

16.1. DOJODIGI’s AI features must not be used in any way that contravenes applicable laws, regulations, or industry standards, including data protection laws (e.g., PDPA, GDPR) and any legal requirements specific to certain industries, such as financial or healthcare sectors. AI features must not be employed for automated decision-making with legal or significant effects unless in full compliance with such laws.

16.2. AI features are prohibited from being used in a way that discriminates against individuals or groups based on religion, race, sexual orientation, gender, nationality, political views, disability, age, criminal history, or other protected characteristics. Misuse of AI for purposes of discrimination, harassment, intimidation, or inappropriate behavior is strictly prohibited and are grounds for termination of all services.

16.3. AI features may not be used to provide professional advice that typically requires a licensed professional, including but not limited to medical, financial, tax, or legal advice. Users must clearly inform customers when they are interacting with an AI system or chatbot rather than a human representative.

16.4. All content created through DOJODIGI’s AI tools must be professional and respectful. Users are prohibited from creating or using content that includes offensive language, abusive statements, or any discriminatory or biased material. DOJODIGI reserves the right to suspend access if users violate these content standards.

16.5. Users must take all necessary steps to protect any sensitive or confidential information, ensuring compliance with DOJODIGI’s privacy and data protection standards. All data interactions involving AI should be treated with the same level of confidentiality as user-provided data.

16.6. AI features should not be used to overload, disable, or disrupt DOJODIGI’s systems. Engaging in activities that involve automated systems, such as “bots” or “crawlers,” which could excessively access or impact DOJODIGI’s services, is prohibited.

16.7. AI features may not be used to create, distribute, or promote misinformation, engage in malicious activities, or participate in any actions that could harm individuals or society. Users agree to use AI responsibly and in alignment with DOJODIGI’s standards for ethical AI usage.

17. Termination of Services

17.1. DOJODIGI reserves the right to suspend or terminate access to its platform at its sole discretion, with or without prior notice, for actions that include but are not limited to misuse, fraudulent activity, breach of terms, or engagement in activities deemed abusive or illegal. Termination may also apply to accounts inactive for 90 days or more. DOJODIGI assumes no liability for damages resulting from such actions. Upon termination, DOJODIGI reserves the right to delete all associated data. Users are advised to maintain active engagement to retain account data and ensure continuity of services.

17.2. Upon termination, your access to DOJODIGI’s platform and services will immediately cease. DOJODIGI is not liable to you or any third party for damages resulting from suspension, termination, or cessation of access.

18. Automation Experts Services

18.1. Free Consultation: DOJODIGI offers a one-hour initial consultation free of charge to understand your business needs and suggest automation possibilities. No custom work will be delivered during this consultation, and the consultation does not obligate DOJODIGI to deliver any specific outcome or guarantee feasibility for all requests discussed. DOJODIGI reserves the right to charge for its time, expertise and services provided for any time past the free one-hour consultation.

18.2. One-Time Setup Fee: Following the free consultation, DOJODIGI will provide an estimate based on the complexity and requirements identified. Upon agreement to proceed, a one-time setup fee will be due before the start of any work. All questions regarding pricing, scope, and expectations should be raised during the consultation. Once paid, this fee is non-refundable under any circumstances.

18.3. Custom Automation Design and Implementation: DOJODIGI will create custom automation workflows based on details provided by the client during the consultation. DOJODIGI is not liable for any limitations in automation capabilities beyond those discussed or understood in the consultation, nor do we guarantee specific performance outcomes or success, as results may depend on external factors outside DOJODIGI’s control. Any additional materials required for the workflow to work, not limited to but including funnels, email templates, forms, are to be provided by the user via DOJODIGI's platform.

18.4. User Acceptance Testing (UAT) and Revisions: DOJODIGI provides two rounds of revisions to fine-tune workflows as per the user's request. Revisions are limited to adjustments based on client feedback and do not include significant redesigns or feature additions. User acceptance testing (UAT) allows clients to test workflows, with the client bearing responsibility for confirming that workflows function as expected. Any post-acceptance changes or requests may incur additional charges. DOJODIGI is not liable for data loss, security breaches, or unintended outcomes during UAT.

18.5. Third-Party Integrations and Dependencies: If workflows rely on third-party software or integrations, DOJODIGI is not responsible for functionality interruptions or limitations caused by changes in these third-party services. Clients are responsible for maintaining active accounts and access credentials for any integrated third-party platforms.

18.6. Service Limitations and Disclaimers: DOJODIGI’s Automation Experts services aim to optimize and improve workflows but are not substitutes for full business consultancy. DOJODIGI does not guarantee that automations will lead to increased revenue, user engagement, or other specific outcomes. Liability for any claim is limited to the amount paid for the service, excluding indirect, special, incidental, or consequential damages. DOJODIGI is not responsible for ongoing maintenance or troubleshooting post-UAT unless a separate support agreement is in place.

18.7. Client Editing of Workflows: After project completion, clients are free to edit automation workflows as desired. DOJODIGI will not be held responsible for any issues, errors, or unintended outcomes that result from client modifications.

18.8. Confidentiality and Intellectual Property: DOJODIGI will keep all confidential business processes or sensitive data shared by the client during the service private. DOJODIGI retains ownership of all workflow templates, designs, and intellectual property created during the engagement. Upon final payment, DOJODIGI grants the client a license to use the automation workflows within their business only.

19. Force Majeure & Termination of Services Due to Foreclosure, Liquidation or Insolvency

19.1. In addition to any provisions under applicable law, DOJODIGI is not liable for delays or failures in service delivery arising from causes beyond its reasonable control, including but not limited to natural disasters, labor disruptions, war, governmental regulations, and other unforeseen events. DOJODIGI shall be excused from fulfilling obligations under this agreement to the extent impacted by such events.

19.2. In the event that DOJODIGI by Magnolia Enterprises PTE. LTD. undergoes foreclosure, liquidation, or any other form of business discontinuation, all services provided to customers shall be terminated immediately.
19.3. DOJODIGI is not liable for refunds or compensation for any remaining portion of paid services or subscription periods if services are terminated due to foreclosure, liquidation, or insolvency.

19.4. In the event DOJODIGI ceases operations, all active subscriptions will be terminated, and the maximum liability for any prepaid fees will not exceed the amount paid for the remaining portion of the subscription. DOJODIGI will not be responsible for any data recovery or compensation beyond the end of service provision.

I have read and understood DOJODIGI’s terms and conditions, and I agree that they form part of the contract between us. If I am under the age of 18 years, I confirm that I have brought the terms and a condition to the notice of my parent or guardian, and that person has agreed that I may buy your Services.

Feel free to reach out if you have any questions or need further assistance at [email protected]