GPT by OpenAI - Automation Guides

GPT by OpenAI - Automation Guides

Contents:
Models & Pricing
Usage Cases
Setting Up
QnAs

What is Workflow AI?

Workflow AI is a revolutionary workflow action that harnesses the power of artificial intelligence to enhance your business automation strategies. It integrates seamlessly with your DOJODIGI account, responding intelligently to various triggers and actions to streamline your workflows. Utilizing advanced AI like GPT-4, this action generates dynamic and contextually aware responses, enriching your communication processes. It interoperates with various platforms, from social media to e-commerce and learning management systems, enabling diverse applications. Workflow AI also supports intricate data formatting and computations, further ensuring precision and efficiency in your operations. As a workflow action, Workflow AI empowers your business to be more proactive, responsive, and adaptable.

GPT Models

GPT 4 Turbo vs GPT 3.5 Turbo

Note: This workflow action is a paid action and the charges are as listed above and are not included in your DOJODIGI plans.

Usage Cases - Paired With Other Workflow Actions

The above are some example usage cases for the GPT by OpenAI Action paired with other actions. This list is in no way comprehensive and serves to inspire you on how you can implement this workflow action in your own workflows to suit your unique business needs.

Setting Up This Action

How to set up GPT powered by OpenAI?

Create a workflow or use an existing workflow. After adding an appropriate Workflow Trigger, Scroll to Actions and add the Workflow AI - GPT powered by OpenAI Action:

Select Model

Users will be able to select from a "Model" to select from. By default GPT 3 Turbo will be selected but the users will have the option to select GPT 4 Turbo from the dropdown.

GPT 4 Turbo vs GPT 3.5 Turbo

Prompt:

Ask ChatGPT for anything to generate completions for. E.g., Could you generate a response for a customer message?

Dynamic prompts can be created by utilizing custom values.

Select Action Type
Don't know what prompt to use? Try some of our pre made action types. The prompt will auto populate and the action can be used based on that. Below options are available to select from

1. Analyze Text Sentiment

2. Summarize Text

3. Translate

4. Custom

Temperature:

Sampling temperature refers to the parameter used in generating AI text with varying levels of randomness. It is set between the range of 0.1 and 1. Higher values, such as 0.8, result in more diverse and random output. In contrast, lower values, like 0.2, produce more focused and predictable responses. Adjusting the sampling temperature allows users to customize the level of creativity and control in the AI-generated content.

Output (Important)

After setting up the ChatGPT, you can use the results in further actions in your Workflow. {{chatgpt.1.response}}

• Note: In Subsequent actions (eg Send Email), you can select the ChatGPT Custom Value Above and paste it in the content section. In the context of Send Email, this means the email will send to the contact with the GPT generated content as the email content

Sample Prompts

1. Generate a response - Reply to customer message

Prompt:

Your name is {{user.name}}. You are a helpful, creative, clever, and very friendly assistant. Generate a best response email to {{contact.name}} from {{user.name}} for the below message. 
{{message.body}}

2. Generate Email/SMS content - Dynamic content for emails/sms

Prompt:

Generate email content without subject to promote the product in this link YOUR_WEBSITE to {{contact.name}} from {{user.name}}

3. Check Intent - To check whether the message has positive or negative intent with the power of Workflow AI and take actions accordingly

Prompt:

Just reply only with POSITIVE, if the below message has POSITIVE INTENT and negative if the message has NEGATIVE INTENT 
{{message.body}}

4. Translate - Translate your default content to the contact's language

Prompt:

Translate the below content from English to DESIRED_LANGUAGE 
Hey {{contact.full_name}}, Thanks for reaching us. Let us know how we can help you!

QnAs

Can I customize the behavior and responses of the Workflow AI Action?

Absolutely! You can configure the Workflow AI Action by setting the desired temperature, which controls the randomness of the generated responses. Higher temperatures produce more creative but less predictable responses, while lower temperatures produce more focused and deterministic outputs.

Are there any limitations or considerations when using the Workflow AI Action?

While the Workflow AI Action offers powerful capabilities, it's important to note that it relies on the underlying ChatGPT model. The responses generated by the AI may not always be perfect, and it's recommended to review and validate the output before sending it to customers. Additionally, extensive testing and monitoring are crucial to ensure the quality and accuracy of the generated responses.

Can I use other Workflow actions and Triggers with the Workflow AI Action?

Absolutely! The Workflow AI Action can seamlessly integrate with other Workflow actions and Triggers to enhance the capabilities of your workflows.
Here are some examples:

Custom Lead Qualification:

Trigger: Inbound Webhook with lead data.

Action: Engage with the lead using ChatGPT within the Workflow AI Action. Based on the conversation, use other Workflow actions to qualify the lead and trigger appropriate actions, such as assigning a sales representative or updating the lead status.

Intelligent Customer Support:

Trigger: Customer Replied or Inbound Webhook with support ticket data.

Action: Utilize ChatGPT within the Workflow AI Action to understand the customer's query or issue. I'd like you to combine it with other Workflow actions to generate a well-informed and personalized response. Additional actions can include updating the ticket status, assigning it to a support agent, or sending a response via email.

Dynamic Content Generation:

Trigger: Inbound Webhook with a dynamic content request.

Action: Generate dynamic content using ChatGPT within the Workflow AI Action. I'd like you to combine it with other Workflow actions to process the generated content, make modifications or validations, and deliver it through the desired communication channel.

Contextual Sales Recommendations:

Trigger: Contact Changed or Inbound Webhook with contact data.

Action: Analyze the contact's profile and previous interactions using ChatGPT within the Workflow AI Action. Based on this analysis, use other Workflow actions to generate personalized sales recommendations. These recommendations can be sent via email, SMS, or integrated with a CRM dashboard for the sales team.

Automated Event Registrations:

Trigger: Inbound Webhook with event registration data.

Action: Confirm event registrations and provide additional details using ChatGPT within the Workflow AI Action. Combine it with other Workflow actions to process registration data, update attendee lists, and send personalized event reminders or follow-up messages based on the ChatGPT-generated content.

By combining the power of the Workflow AI Action with other Workflow actions and Triggers, you can create intelligent and dynamic workflows that automate processes, personalize interactions, and streamline your business operations.

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