All About Conversational AI (AI Chatbot)

All About Conversational AI

DOJODIGI Team

Contents:
What is Conversational AI?
Pricing
Benefits
Settings
Training Your Chatbot

In today’s digital age, businesses are constantly seeking innovative ways to enhance customer engagement and streamline operations. One powerful tool that has emerged is Conversational AI. At DOJODIGI, we offer state-of-the-art Conversational AI features designed to elevate your business interactions. In this blog post, we’ll guide you through the benefits of our Conversational AI and how to make the most of these features.

What is a Conversational AI(AI chatbot)?

Conversational AI refers to technologies that enable machines to understand, process, and respond to human language.. It can understand and respond to text or voice inputs in natural language, making it an effective tool for customer service, support, and engagement. AI chatbots can handle a wide range of tasks, from answering frequently asked questions to providing personalized recommendations and automating simple tasks.

How can an AI chatbot help my business?

AI chatbots can significantly enhance your business operations by providing 24/7 customer support, reducing response times, and improving customer satisfaction. According to a study by Juniper Research, chatbots are expected to save businesses over $8 billion annually, up from $20 million in 2017. Furthermore, a report by Salesforce indicates that 64% of agents using AI chatbots are able to spend most of their time solving complex problems, while chatbots handle routine inquiries. By integrating AI chatbots, businesses can increase efficiency, lower operational costs, and provide a better overall customer experience.

How Much Does Conversational AI cost?

We charge 0.05USD per response (basically 200 responses for USD10) or USD79 for unlimited responses. You may configure the maximum number of responses per customer allowed to avoid blowing your budget.

Settings

Operational Mode & Channels

• Head to settings and navigate to the Conversational AI tab

  

  • If you are unable to view this tab, kindly email us at [email protected] or use the contact support tab

• Under preferences, you'll see three options to choose the operational status of your AI chatbot:

  

  1. Off: The AI chatbot is turned off, but you can still train it.

  2. Suggestive: The AI will suggest responses to you in the conversations tab when an inbound message from the selected source is received. You may choose to pick from the suggested responses. Once picked, you'll be charged the execution rate.

  3. Autopilot: The AI will respond for you automatically in the selected channels.

• Click on the drop-down menu to select which channels to operate the AI chatbot on. Note that we currently only support Instagram, Facebook, GBP, and LiveChat. (SMS and SMS Website Chat Widget are not currently supported.)

  

  • Using AI to respond to other channels like Emails can be done in Automation & Worfklows using the GPT by OpenAI action paired with another action like Send Email. Read more on Automations.

Advanced Settings

• Scroll down to configure your advanced settings, such as your business name and autopilot configurations:

  

  • Wait Time Before Responding: This setting determines how long the AI chatbot will wait before responding to a query. We recommend a very short time for prompt customer responses.

  • Maximum Messages Bot Can Send to a Customer: This configures the maximum number of messages each customer can receive from the bot. This helps limit costs as this feature is charged per execution/message.

  • Send Bot to Sleep When I Send a Message Manually or Through Workflow: When toggled, the bot will stop responding once someone from your team or a sales agent responds manually.

    • The timer below it sets how long after a user response to set the bot to sleep/deactivate it. It will be automatically reactivated if the user sends a message again.

  • Remember to click save at the bottom of the page before leaving

Configuring Intents

1. Head to the "configuring intents" page

   

2. Enable and configure your chatbot options, namely Support and general question and answer and Appointment Booking

   • Support and general question and answer: Chatbot answers general questions based on trained data

   • Appointment Booking: Chatbot can send booking links, ask questions to aid the booking process or automatically book and schedule appointments for you and your customers

3. Next to the options, you may choose to edit the prompts to train your chatbot.

   

4. For Appointment Booking, Conversational Flow is an additional prompt configuration to configure the flow of questions the bot asks to better guide the appointment booking process and gather data and info for your team.

   • The bot asks the inputted questions before booking an appointment or sending the booking link. Make the bot strict or lenient in the general prompt section above. Eg: What is your email?, What service(s) are you interested in?

   • Once the bot has booked an appointment, you will be notified via an in-app notification. Additionally you may set up a workflow to send email reminders to your clients and edit in prompt settings to tell the client to check their email for details. Read more on Automations here

   

5. For Appointment Booking, select the calendar to allow the AI Chatbot to book your appointments on

6. For appointment booking, there is an additional setting to only allow the chatbot to send booking links instead of automatically booking your appointments for you and your clients.

   
   

Training Your Chatbot

There are a few ways to train your AI Chatbot: Using web data and document links, using custom QnAs, and by editing the prompt.

Using Web Data

1. Bot Training Tab

   • Click on the "Bot Training" tab at the top.

     

2. Enter Domain

   • In the Web Crawler section, enter the desired URL in the provided field. This allows the AI to scrape the website for relevant data to train the chatbot.

   • Example: Enter the URL https://dojodigi.com/post/all-about-smart-automation-workflows.

3. Get Data

   • Click the "Get Data" button to start the data collection process.

   • Once the link is added successfully, it will appear in the section below under "Uploaded Links". You may remove any links in that section.

Adding Q&A

1. Customize Bot Responses

   • Scroll down to the "Customize bot responses" section.

   • Click on the "+ Add Q & A" button to add new questions and answers that the bot can use to respond to user queries.

2. Enter Question and Answer

   • Fill in the question in the "Question" field.

   • Provide the corresponding answer in the "Answer" field.

   • Click "Save" to save each Q&A pair.

Testing Your AI Chatbot

1. Bot Trial Tab

   • Click on the "Bot Trial" tab at the top to test your AI chatbot.

     

2. Initiate a Test Conversation

   • Start a conversation by typing a question or statement in the provided text box.

   • The AI chatbot will respond based on the training data provided.

   • Use the thumbs up (👍) or thumbs down (👎) icons to provide feedback on the bot's responses, helping to refine its accuracy.

   • When you submit a thumbs down, you may edit and enter the desired answer. This will be then saved under your QnAs and the bot will be trained accordingly

DOJODIGI’s Conversational AI features offer a powerful way to enhance customer engagement and streamline your business operations. By following these steps, you can leverage the full potential of Conversational AI and provide a superior customer experience. Get in touch with us today to learn more about how our AI solutions can benefit your business.